Tipsheet: Lowe’s Layoffs Backfire? | Nordstrom Cuts 106 | Ace/BJ’s/QVC #1 | Target CIO “Skeptical”


Nordstrom cutting 106 jobs by Janet I. Tu at Seattle Times. “The 106 positions being cut are all customer-care specialists, who answer customer questions via phone, online chat or email. In addition to the 30 people being laid off in Seattle, 18 people in Cedar Rapids, Iowa, are affected, as are 58 people who work from homes across the country, according to a Nordstrom spokeswoman.” Read more


Wal-Mart Reorganizes Tech Group to Strengthen Mobile by Kim S. Nash at Wall Street Journal. “Jaya Kolhatkar, who joined Wal-Mart in 2013 through its acquisition of predictive analytics firm Inkiru Inc. in 2013, is now senior vice president of global data and analytics platform…Jae Evans was promoted to vice president of global technical engineering and operations.” Read more (subscription)


Lowe’s Efforts to Retool Its Stores May Backfire, Say Employees by Michelle Lewis at Fast Company. “Our department manager has now been put in charge of five departments; middle management is gone. Customers are saying to me, ‘I’m going to Home Depot because you don’t have the staff.” Read more


Ace Hardware, BJ’s Wholesale Club, and QVC Earn Top Customer Experience Ratings for Retailers “Five other retailers received scores that put them in the top 10% of companies for the entire Ratings: Sam’s Club, O’Reilly Auto Parts, True Value,, and Dollar Tree.” Ratings of all retailers | Temkin study link


Tesco Agrees to Pay $162 Million Fine Over Accounting Scandal via Fortune. Read more


Getting a deal on shoes at Gordmans fire sale may be slim: DSW wants its merchandise back by Russell Hubbard at Omaha World-Herald. “The shoe departments in the bankrupt Omaha-based retailer’s 100 or so stores are operated by an outside company — DSW…“Quite simply, the DSW merchandise and fixtures are not property of the bankruptcy estate,” the company wrote in court documents filed with U.S. Bankruptcy Court.” Read more


The World’s 50 Greatest Leaders (Epstein #1 (?!), Bezos #5) by Geoff Colvin at Fortune. Full list


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Study: 45% of American women need to see a markdown of 41% or more to even enter a store at Quartz. “Ultimately, brands and retailers need to get out of this discounting spiral,” Shea said. “I think that it’s a sort of drug that the consumers are becoming somewhat numb to, and the retailers are going to have to find other ways to get people to buy.” Read more


TOLD YA SO – Target’s Chief Information Officer Skeptical of Amazon Go by Jason Del Rey at Recode. “When I asked Target’s chief information and digital officer about Amazon’s new store of the future in January, he smiled. “I’m kind of skeptical,” the executive, Mike McNamara, said…But McNamara, who spent 17 years at the British grocer Tesco prior to Target, said the concept had been around for more than a decade. “It’s 14 years later,” he said, “and we’re still probably 14 years away.” Read more


Amazon confirms acquisition of Souq, marking its move into the Middle East by Ingred Lunden at TechCrunch. Read more


Orchard Supply Hardware sets sights on Tampa by Ashley Gurbal Kritzer at Tampa Bay Business Journal. “It is planning nine stores in Florida this year, reports the Orlando Business Journal, a sister news organization. Its search in the Tampa area has generated buzz in commercial real estate circles in recent weeks.” Read more


Macy’s and G-III Sign Exclusive Agreement for DKNY Women’s Apparel and Accessories Press release


Amazon keeps adding pop-up stores in malls across U.S. as it expands physical presence by Taylor Soper at GeekWire. “The tech giant now has 29 “pop-up” kiosks in 15 states, which is up from 21 stores in September. The kiosks have a full complement of Amazon devices from the Alexa-powered Echo speaker, to Dash buttons, to various Kindle models.” Read more


Costco co-founder Sinegal still holds around $120 million in stock options after recent sale Read more


US Supreme Court rejects bid to revive $7.25 billion credit card settlement via CNBC. Read more | NRF response


Publix Names Vice President of Real Estate Strategy Press release


90% are willing to wait longer for delivery of an online order in exchange for free shipping at Internet Retailer. Acceptable wait time by category chart


Ikea is getting into home automation with a new smart hub by Chaim Hartenberg at The Verge. Read more


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