Archive for month: February, 2013

“Walmart ranks dead last in customer satisfaction in Discount stores and Supermarkets according to ACSI’s National Customer Satisfaction Benchmark”   See the rankings at:  https://www.theacsi.org/acsi-results/acsi-benchmarks-february

“Target Earnings Top Forecasts, Despite Holiday Weakness” at CNBC.  “After the earnings announcement, the company’s shares initially rose in pre-market trading, but shares have since given up their gains on investor concern over Target’s ability to reach its forecast, given its large-scale expansion plans in Canada.  The discount retailer plans to open its first store in Canada this year, and eventually expand to 124 stores.”  Read more:  https://www.cnbc.com/id/100497566

“Survey: Showrooming a threat to Costco, too” by Amy Martinez at The Seattle Times.  “A new study by Seattle startup Placed identifies home-goods chain Bed Bath & Beyond as most at risk of becoming a showroom for Amazon, followed closely by PetSmart and Toys R Us.  The survey — based on responses from nearly 15,000 U.S. consumers, as well as an analysis of their movements through the physical world — also puts Issaquah-based Costco Wholesale on notice that its customers have no qualms about showrooming.”  Read more:  https://seattletimes.com/html/businesstechnology/2020438998_ecommerceshowroomingxml.html

“Amazon’s Merchandising of Its Search Results Doesn’t Violate Trademark Law” by Eric Goldman at Forbes.  “Many of us have had the experience of going to Amazon to buy one thing but checking out with a huge shopping cart of items that we didn’t initially seek—or even know were available. Amazon’s merchandising often benefits Amazon’s customers, but trademark owners who lose sales to their competition due to it aren’t as thrilled. Fortunately for Amazon, a California federal court recently upheld Amazon’s merchandising practices in its internal search results.”  Read more:  https://www.forbes.com/sites/ericgoldman/2013/02/26/amazons-merchandising-of-its-search-results-doesnt-violate-trademark-law/

“Nearly Six-in-Ten U.S. Adults Report Potentially Higher Shipping Costs Won’t Deter Them From Shopping Online, Finds New CouponCabin.com Survey”  “For those who still continue to click and buy, their typical online shopping behavior will shift to sites that offer free shipping. Nearly three-in-four (73 percent) U.S. adults are more likely to shop online at a website that offers free shipping as opposed to one that doesn’t.”  Read more:  https://media.prnewswire.com/en/jsp/latest.jsp?resourceid=6382176&access=EH

“This Amazing 3-D Desktop Was Born at Microsoft” by Ryan Tate at Wired.  “The history of computer revolutions will show a logical progression from the Mac to the iPad to something like this SpaceTop 3-D desktop, if computer genius Jinha Lee has anything to say about it.  The Massachusetts Institute of Technology grad student earned some notice last year for the ZeroN, a levitating 3-D ball that can record and replay how it is moved around by a user. Now, following an internship at Microsoft Applied Science and some time off from MIT, Lee is unveiling his latest digital 3-D environment, a three-dimensional computer interface that allows a user to “reach inside” a computer screen and grab web pages, documents, and videos like real-world objects.”  Read more:  https://www.wired.com/business/2013/02/amazing-3d-desktop/?goback=%2Egde_145854_member_217841275

“Walmart Sales Near Half a Trillion Dollars, But Amazon’s Still Winning” by Marcus Wohlsen at Wired.  “As others have pointed out, “delivering” in this case would likely mean Walmart is on track to meet or exceed the $9 billion online sales goal Ashe set at Walmart’s shareholders’ meeting in October. (Walmart doesn’t break out its online sales figures separately.)  In many contexts, that’s a lot of money. But not in the context of $466 billion. Walmart undoubtedly looks at that $9 billion and sees nowhere to go but up. The other figure they’re looking at is $61 billion: Amazon’s net sales for its most recent fiscal year. According to the most recent Internet Retailer estimates, Staples is the only other company that has exceeded $9 billion in online sales. Amazon so vastly outstrips all other comers, including Walmart’s online operation, that it in some ways appears to have the market locked. But if anyone can challenge Jeff Bezos’ battering ram, it’s likely the only other company besides Exxon that can say “a half-trillion dollars” with a straight face.”  Read more:  https://www.wired.com/business/2013/02/walmart-nears-half-trillion/

“Home Depot buys ThrilloftheGrill.com from Mike Mann for $30,000” at Domain Name Wire.  “Earlier this month Mike Mann posted on his Facebook page that he sold the domain ThrillOfTheGrill.com for a sizzling $30,000.  Now the sale through partner Sedo has gone through and we know who the buyer is: Home Depot.”  Read more:  https://domainnamewire.com/2013/02/27/home-depot-buys-thrillofthegrill-com-from-mike-mann-for-30000/#sthash.1T1f8426.dpuf

“Walmart Expands Solar Installations in Hawaii”  “Walmart and SunEdison today announced the completion of new solar power installations in the islands at three Walmart stores in Kahului, Kailua-Kona and Kapolei, doubling the total number of stores in Hawaii powered by renewable solar energy. The installations contribute to the company’s broader aspirational goal of being supplied 100 percent by renewable energy. Similar installations are already in operation atop the Honolulu Sam’s Club and Mililani Walmart on Oahu, and the Lihue Walmart on Kauai.”  Read more:  https://media.prnewswire.com/en/jsp/latest.jsp?resourceid=6387775&access=EH

“Sears Canada Reports Fourth Quarter Earnings and Full-Year Results”  “Sears Canada Inc. today announced its unaudited fourth quarter and full-year results. Total revenues for the 14-week period ended February 2, 2013 were $1,298.0 million versus $1,365.9 million for the 13-week period ended January 28, 2012, a decrease of 5.0%. Same store sales for the quarter decreased 3.8%.”  Read more:  https://media.prnewswire.com/en/jsp/latest.jsp?resourceid=6382187&access=EH

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“Home Depot’s 4th-Quarter Net Jumps 32% on Extra Week’s Results” by Dow Jones Business News via Nasdaq.com. “Home Depot Inc.’s fiscal fourth-quarter earnings jumped 32% as the home-improvement-products retailer was helped by a comparison with a year-ago quarter that included one fewer week, pushing results above Street estimates…”We ended the year with a strong performance as our business benefited from a continued recovery in the housing market coupled with sales related to repairs in the areas impacted by Hurricane Sandy,” Chief Executive Frank Blake said on Tuesday.”  Read more:  https://www.nasdaq.com/article/home-depots-4th-quarter-net-jumps-32-on-extra-weeks-results-20130226-00215#.USykAzCG3X4

“The Home Depot Announces Fourth Quarter and Fiscal 2012 Results”  “The Home Depot, the world’s largest home improvement retailer, today reported sales of $18.2 billion for the fourth quarter of fiscal 2012, a 13.9 percent increase from the fourth quarter of fiscal 2011. Comparable store sales for the fourth quarter of fiscal 2012 increased 7.0 percent, and comp sales for U.S. stores were 7.1 percent…Sales for fiscal 2012 were $74.8 billion, an increase of 6.2 percent from fiscal 2011. Total company comparable store sales for the year increased 4.6 percent, and comp sales for U.S. stores were 4.9 percent for the year. Excluding the 53rd week, sales for fiscal 2012 increased by 4.5 percent from fiscal 2011.”  Read more:  https://phx.corporate-ir.net/phoenix.zhtml?c=63646&p=irol-newsArticle&ID=1789153&highlight=

“Wal-Mart Widens Price Gap Over Target, Study Says” at Supermarket News.  “Wal-Mart Stores’ “self-funded” price investments are driving increased basket price separation from Target, Kantar Retail here said in a report released Monday.  Kantar’s semi-annual pricing study said a basket of branded goods at Wal-Mart was 4% less expansive than the same basket at Target — the largest gap since the pricing study began in 2009. While strategic price discounts on key items continue to be a cornerstone of Target’s price competitiveness, rather than everyday low prices, Target’s overall basket has not been lower than Wal-Mart’s since the January 2011 iteration of this study, Kantar said.  Read more: https://supermarketnews.com/retail-amp-financial/wal-mart-widens-price-gap-over-target-study-says#ixzz2M0U1w4jb

“Lowe’s Builds on Improvement” by Joan Solsmon at WSJ.  “The retailer has been comprehensively reviewing its product lines and progressively resetting parts of its stores to improve assortment, focus on everyday value rather than promotions and better tailor products to specific markets. Lowe’s has completed about 80% of its planned reviews of merchandise and 30% of its category resets, which are producing higher sales rates and better margins. But the changes last year took longer than expected to gain traction with customers, and the reviews were supposed to be further along by now.  Chief Customer Officer Gregory M. Bridgeford said Lowe’s is being deliberate with its resets. The company wasn’t executing them thoroughly at first, Mr. Bridgeford said, and it caused disruption as they were reworked.”  Read more: https://online.wsj.com/article/SB10001424127887324338604578325813120328822.html

“Target takes aim at Canadians, but are we too tapped out?” by Jamie Sturgeon at Global News.  “In a matter of weeks, scores of rebranded and freshly redesigned Zellers department stores will be re-launched under the new owner’s banner, providing the first real jolt of competition to Canada’s relatively cozy retail market place in two decades.  Consumers stand to gain as domestic giants like Walmart Canada, Canadian Tire, Loblaw among others are forced to slash prices, beef up loyalty programs and introduce other frills. But are consumers ready to embrace the new retailer?  A cooling economic environment, sharp slowdown in retail spending and a growing chorus of warnings from banks over personal debt levels all strongly suggest Target’s reception could be frostier than what the company was hoping for.”  Read more:  https://www.globalnews.ca/target+takes+aim+at+canadians+but+are+we+too+tapped+out/6442816264/story.html

“Martha Stewart’s JC Penney Deal Left Macy’s CEO ‘Sick'” at Reuters.  “Macy’s Chief Executive Terry Lundgren said he was shocked when Martha Stewart told him in 2011 that she was starting a new alliance with rival J.C. Penney.  Lundgren, testifying on Monday in the trial of two Macy’s lawsuits over the alliance, said Stewart told him of the deal the night before J.C. Penney announced it.  He said he was so appalled he hung up on her. “I was completely shocked and blown away,” Lundgren said. “I was literally sick to my stomach.”  Read more:  https://www.cnbc.com/id/100492718

“Apple isn’t building retail stores as fast as its sales are growing” by Erica Ogg at Gigaom.  “Apple has about 400 stores in 14 countries, and they are at peak traffic — 370 million people walked through their doors last year. But as the data below shows, while Apple is selling more iPhones, iPads and Macs than ever, it’s having a hard time keeping up on the retail store front. Horace Dediu at Asymco pulled together the data in a chart that shows how Apple isn’t building new stores fast enough relative to its expanding sales.  Read more:  https://gigaom.com/2013/02/25/apple-isnt-building-retail-stores-as-fast-as-its-sales-are-growing/

“Valassis and Roundy’s, Inc. Announce In-store Marketing Partnership”  “With this new partnership, Valassis will reach Roundy’s customers in-store while shopping in the grocery aisle. The new partnership will enable Roundy’s to create a consistent look for its marketing and media programs, aligning with the company’s overall marketing objectives and maximizing efficiencies across the Roundy’s network of stores. This will create a shopping environment that directly meets consumers’ needs.”  Read more:  https://media.prnewswire.com/en/jsp/latest.jsp?resourceid=6368217&access=EH

“Did Loblaw and Metro miss an opportunity with Safeway (Canada)?” by Jonathan Ratner at Financial Post. “Safeway Inc. looks less likely to sell its Canadian assets after the supermarket chain’s fourth quarter profit beat estimates and its discount program appears to be on the right track.  It shares surged more than 13% on Thursday after the company’s fourth quarter results beat expectations and same-store sales for the first quarter of 2013 trended higher on the back of its new “just for U” discount membership program.”  Read more:  https://business.financialpost.com/2013/02/25/did-loblaw-and-metro-miss-an-opportunity-with-safeway/

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“The ‘Silent Killer’ In Wal-Mart’s Business” by Ashley Lutz at Business Insider.  “There’s a “silent killer” that became evident in Wal-Mart’s earnings announcement today.  “The results announced today are flat-out bad, and its time for shareholders to take management to task for this,” said Brian Sozzi, chief equities analyst at NBG Research.  The biggest problem, according to Sozzi?  Sam’s Club.”  Read more:  https://www.businessinsider.com/the-silent-killer-at-walmart-2013-2#ixzz2Lczl5sBJ

 “(Louise) Wendling (Costco Canada) to push for lower tariffs, regulatory harmonization” by Peter Kovessy at Ottawa Business Journal.  “As Ms. Wendling prepares to entire retirement – which was supposed to happen in December, but she joked she’s only had 10 days off so far in 2013 – she said she wants to make politicians aware of the costs retailers face and show them the benefits of harmonizing regulations where possible.  “Sometimes when they pass a law, they don’t realize the implications,” Ms. Wendling said in an interview following her talk at the University of Ottawa’s Telfer Alumni Breakfast Speaker Series.  She said she’d also like to see the price gap between Canadian and U.S. retail prices narrowed, starting with a review of import tariffs.”  Read more:  https://www.obj.ca/Local/Retail/2013-02-15/article-3178246/Wendling-to-push-for-lower-tariffs-regulatory-harmonization/1

“A Titan’s (Facebook’s Sandberg) How-To on Breaking the Glass Ceiling” by Jodi Kantor at NY Times via CNBC.  “When her book is published on March 11, accompanied by a carefully orchestrated media campaign, she hopes to create her own version of the consciousness-raising groups of yore: “Lean In Circles,” as she calls them, in which women can share experiences and follow a Sandberg-crafted curriculum for career success. (First assignment: a video on how to command more authority at work by changing how they speak and even sit.)  “I always thought I would run a social movement,” Ms. Sandberg, 43, said in an interview for “Makers,” a new documentary on feminist history.”  Read more:  https://www.cnbc.com/id/100483841

“Canadian Tire Announces Positive Fourth Quarter and Full Year 2012 Results”  “Consolidated retail sales in the fourth quarter increased 1.4% and consolidated revenue increased 1.0% to $3.2 billion for the period…”Canadian Tire Retail also had a solid year,” he said. “In 2012, we focused on improving our margins, introduced new products, executed successfully in key heritage categories, retrofitted over 70 more Smart store formats and have strengthened our position as Canada’s Store.”  Read more:  https://media.prnewswire.com/en/jsp/latest.jsp?resourceid=6347135&access=EH

“Walgreens University Opens Doors to Opportunity on Friday”  “Walgreens University is not solely a building, but a national program with national access and offerings for team members at every level of the company,” Wilson-Thompson said. “We hope every one of our 240,000 team members will find ways to grow their careers and improve themselves through the educational opportunities that Walgreens University will expand or introduce…More than 100 courses will be available through one of the few corporate training programs to offer college credit for certain classes, including pharmacy technician training and management and retail fundamentals.  Read more:  https://www.businesswire.com/portal/site/home/permalink/?ndmViewId=news_view&newsLang=en&newsId=20130221006234&div=-1245645151

“ASDA  (UK’s Walmart) CEO Andy Clarke reveals 19% increase in online sales over fourth quarter of 2012” by Stephen Lepitak at The Drum.  “ASDA CEO Andy Clarke has revealed that the supermarket giant’s growing e-commerce platform saw an increase in sales by 18.8 per cent over the fourth quarter, as its parent company Walmart announced an international net sales growth of 7.4 percent to $135.2 billion.”  Read more:  https://www.thedrum.com/news/2013/02/21/asda-ceo-doug-mcmillon-reveals-19-increase-online-sales-over-fourth-quarter-2012

“Whole Foods meant ‘no disrespect’ by using Obama to sell chicken” by David Edwards at The Raw Story.  “A spokesperson for Whole Foods says that a store on Manhattan’s Upper West Side has taken down an advertisement that featured Barack Obama’s likeness, but insisted the company meant “no disrespect” by using the nation’s first African-American president to sell chicken.”  Read more:  https://www.rawstory.com/rs/2013/02/21/whole-foods-meant-no-disrespect-by-using-obama-to-sell-chicken/

“Small-Format Stores’ Profitability Boosts Cabela’s Q4 Sales 15.2%” by Adam Blair at RIS.  “Sales and profit per square foot at Cabela’s smaller-format stores that were 40% higher than at its legacy stores helped give the retailer a record 12% increase in comp store sales and a 15.2% increase in revenues for the fourth quarter of 2012. The retailer’s direct business also grew 1.7%, the first such increase in 11 quarters.  Cabela’s, best known for stores large enough to house attractions such as indoor waterfalls, has shifted some of its brick-and-mortar focus to smaller next-generation stores and its 40,000-square-foot Outpost stores.”  Read more:  https://risnews.edgl.com/retail-best-practices/Small-Format-Stores–Profitability-Boosts-Cabela-s-Q4-Sales-15-2-84778

“Apple granted 36 patents, including for proximity detection” by Shara Tibken at CNET.  “Apple was granted 36 patents today, including one for a proximity sensor for the iPhone and iPad and another for haptic feedback to create a sort of virtual keyboard.  The patents, approved by the U.S. Patent and Trademark Office, cover a wide range of technologies, as earlier reported by Patently Apple. The proximity sensor patent, first filed in 2005, covers technology related to detecting one or more touches and differentiating whether the touches are light or hard, among other capabilities.”  Read more:  https://news.cnet.com/8301-13579_3-57570064-37/apple-granted-36-patents-including-for-proximity-detection/

“UL (Underwriters Laboratories) Addresses Gap Between Demand and Consumption of Green Products”  “Two recent studies in North America and Europe have shown that:  36% of US consumers claim to regularly buy green products. 43% EU consumers strongly agree that companies should be mindful of the environmental impact of their products and processes. There is a significant gap between the projected demand and current sales of green products. The conference discussed approaches to bridge the gap and instil trust in consumers on the environmental benefits of a product.”  Read more:  https://media.prnewswire.com/en/jsp/latest.jsp?resourceid=6346315&access=EH

“Nordstrom 4Q Sales, Outlook Disappoint; Shares Slump” by Jennifer Booton at Fox Business.  “Nordstrom (JWN) revealed a stronger-than-expected 20% increase in fourth-quarter earnings Thursday. However, its shares slid 3% after hours on disappointing sales and a lackluster outlook…Meanwhile, Nordstrom Rack, the retailer’s discount chain that opened 12 new stores in calendar 2012, saw its sales grow 23%.”  Read more:  https://www.foxbusiness.com/industries/2013/02/21/nordstrom-4q-sales-outlook-disappoint-shares-slump/#ixzz2Ld7uuq84

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“Amazon should just buy RadioShack” by Gina Chon at Quartz.  “The scenario of Amazon acquiring an ailing brick-and-mortar retailer like RadioShack, Sears or Best Buy (the latter two of which have market caps in the $5 billion range), has been talked about in the tech and dealmaker community. Such a move could give Amazon regional warehouses, a place for customers to pick up deliveries, and a storefront for popular items.  These locations could help Amazon as it expands into areas such as groceries that could benefit from same-day delivery or pickup. They might even become virtual showrooms where shoppers can place orders.”  Read more:  https://qz.com/54512/amazon-should-just-buy-radioshack/

“Hi Neighbour: Target Readies for its Canadian Invasion” by Dale Buss at brandchannel.  “”If we came to Canada and didn’t offer ketchup-flavored potato chips, then we would have looked like we didn’t know what we are doing,” Target Canada President Tony Fisher told the Minneapolis Star-Tribune. “We have to understand local preferences of local markets and adapt to local merchandising strategies.”  For instance, Target has hooked up with iconic Canadian apparel brand Roots (a Canadiana chic brand founded by two Americans) for a limited-edition collection specific to the new Target stores…Among competitors, Canada-based chains Loblaw and Canadian Tire will face heavy overlap with Target in certain areas of merchandise, and in turn have been cutting costs and otherwise hunkering down for the battle that will commence soon with Target.”  Read more:  https://www.brandchannel.com/home/post/2013/02/19/Target-Canada-021913.aspx

“The World’s 50 Most Innovative Companies 2013” in Fast Company.  “Our annual guide to the state of innovation in our economy, featuring the businesses whose innovations are having the greatest impacts across their industries and our culture as well.  (Amazon #2, Target #10).  Read more and see full list:  https://www.fastcompany.com/section/most-innovative-companies-2013?utm_source=twitter

“Wal-Mart’s Slow U.S. Growth Needs International Muscle To Drive Earnings” at Trefis.  “With less than 30% of overall revenues, Wal-Mart’s international segment accounts for about 40% of its stock value according to our estimates. Emerging markets provide significant scope for expansion for the retailer along with a huge pool of value conscious customers and its proven business model. As Wal-Mart’s U.S. faces an increasingly saturated domestic market, we believe the majority of its growth will come from international markets.  The retailer had planned to open 20-25 smaller format Wal-Mart Express stores in the U.S. in Q4 fiscal 2013. [6] Since these stores are Wal-Mart’s pilot program and have performed well, it will be interesting to see how the retailer goes ahead with its expansion.  Last year Wal-Mart decided to slow down its expansion in Brazil and Mexico to build a strong foundation for comparable store sales growth.”  Read more:  https://www.trefis.com/stock/wmt/articles/169235/wal-marts-international-growth-is-a-key-driver-to-earnings/2013-02-19

“Tesco voted UK’s least popular supermarket” at My Retail Media.  “Tesco has been voted the UK’s least popular supermarket in a survey conducted by Which?  Conversely, Waitrose received a satisfaction rating of 82 per cent.  Tesco scored only 45 per cent, placing it firmly at the bottom of the poll which recorded the opinions of 11,492 consumers.  Aldi and Lidl came second and third place respectively with scores of 74 per cent and 69 per cent.”  Read more:  https://www.myretailmedia.com/blog/8345/tesco_voted_uk_039_s_least_popular_supermarket.php

“Costco Teamsters Ratify Three-year Contract.”  “The annual pay increases over the three years of the contract will bring the hourly wage rate for clerks to$22.87…With this new agreement, Costco workers’ average pay is more than 42 percent higher than its rival, Sam’s Club, which is owned by Walmart.”  Read more:  https://media.prnewswire.com/en/jsp/latest.jsp?resourceid=6335034&access=EH

“Amazon opens celebrity memorabilia store” by Donna Tam at CNET.  “Here’s one way to get into Milla Jovovich’s shorts. Amazon launched its Entertainment Collectibles store today, selling celebrity memorabilia just in time to capitalize on the frenzy created by the Grammys and the Oscars.  One item for sale is the stained pair of shorts worn by Jovovich in “Resident Evil: Extinction.” They can be yours for the low, low price of $2,999.99.  They’re just one of more than 350,000 collectibles featured at the new store.”  Read more:  https://news.cnet.com/8301-1023_3-57570123-93/amazon-opens-celebrity-memorabilia-store/

“The Home Depot To Present At Raymond James 34th Annual Institutional Investors Conference (3/4/13)”.  “The Home Depot, the world’s largest home improvement retailer, today announced that Kevin Hofmann, president, Online will present at the Raymond James 34th Annual Institutional Investors Conference in Orlando, Florida. The presentation will begin at 8:05 a.m. ET on March 4, 2013.  The presentation will be webcast live over the internet at https://ir.homedepot.com”  Read more:  https://media.prnewswire.com/en/jsp/latest.jsp?resourceid=6328854&access=EH

“Sears shifts gears and sets sight on busy urbanites” by Corilyn Shropshire at Chicago Tribune.  “With the new program, Mygofer Express, Sears is expanding its sights beyond its prized, typically suburban “chief household officer” customer to busy, urban professionals who want to avoid the hassle of shopping and grab a bag of pre-ordered items — everything from groceries and kitchen appliances to over-the-counter drugs — on their way to the train or to their downtown lofts.    “If I’m at work and I need to pick up a few things, I may not have the opportunity to shop at a store, I just have enough time to stop at a store,” says Kevin Lyons, Sears Holdings divisional vice president of integrated retail experience. “I might want to pick up some cupcakes … a blender from Sears and a case of popcorn from Kmart. I can get those all in one place at the express location.”  Read more:  https://articles.chicagotribune.com/2013-02-14/business/ct-biz-0214-sears-20130214_1_sears-holdings-sears-spokesman-chris-brathwaite

“Kroger Names Robert Clark as Group Vice President of Non-Perishables”  “Mr. Clark began his career with Kroger in 1985 as a courtesy clerk at Fry’s Food Stores in Arizona. Since then, he has held various leadership positions, including store and district management, as well as in grocery merchandising. In 2002, Mr. Clark was promoted to vice president of merchandising at Fry’s. In 2010, he was named vice president of operations for the Columbus Division before moving into his current position in October 2011.  Kroger, one of the world’s largest retailers, employs more than 339,000 associates who serve customers in 2,422 supermarkets and multi-department stores in 31 states.”  Read more:  https://media.prnewswire.com/en/jsp/latest.jsp?resourceid=6328675&access=EH

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